However, it can be a full time job keeping tabs on all of the reviews pouring in on Yelp, Google, Facebook, TripAdvisor and dozens of other sites. Heck, it’s hard to make sure a business has even claimed control of their own profiles on those sites (not mention has the street addresses, contact info, hours of operation, etc. up to date).
Now with SASSIE Social Media Monitoring (“SMM”), you can offer your clients a one-stop solution to all of those problems, completely integrated into the normal SASSIE reporting environment that they’re already used to.
BENEFITS TO YOU
1) EASY SETUP
SMM requires minimal-to-no-work for you to set up. It can be as easy as telling us to “Please turn on Social Media Monitoring for all Burger Thing locations!”.
No shoppers, schedulers, editors, etc. It’s probably the easiest revenue you’ll ever generate.
To buy this service directly costs up to $79/month per location (and that’s without the integrated SASSIE reporting!)
Your cost is $2/month per location (for monthly reporting) or $6/month per location (for daily reporting), so your profit could be substantial.
3) RECURRING REVENUE
You’ll make revenue every month with zero effort on most months. If your client disables or adds some locations, SASSIE will automatically turn SMM on or off for you.
4) EASY TO SELL:
Everyone already understands the importance of social media and online reviews but no one loves dealing with it, so SASSIE SMM is an easy upsell – in fact it could be the ONLY service you sell some clients!
We’ve had many requests over the years to offer some vague kind of social media product but only now do we believe that we’ve cracked the code for a service that collects all of the right data, makes it easy to maintain online brand reputation and has social media scoring that has real statistical relevance.
1) What can this service do for my clients?
Social Media Awareness : NEVER miss a new online review on ANY of 50+ platforms (including Yelp, Facebook, Google, TripAdvisor)
Quick Feedback Responses: Make it far easier to respond to reviews in a timely fashion
Online Consistency: Ensure that the company name, address, hours of operation, phone number, etc. are ALWAYS consistent and up to date on every platform
Social Media Best Practices: Enforce good social media practices across the company – every location gets a “Social Media Best Practices” score that quickly reveals when negative reviews aren’t responded to, when information hasn’t been updates, etc.
Competitive Intelligence: Because all of this data is publicly available, our service makes it easy to gather customer feedback to see where the competition is strong or weak
2) How Does It Work?
Every month (or every day), our service collects all of the reviews, ratings and feedback from over 50 platforms. The data is aggregated, scored and displayed in 3 areas:
I) The SOCIAL MEDIA “SHOP VIEW”
This special “shop” shows stats on all social media and online reviews for one location in this time period.
Three special “sections” rate performance in three social media categories:
a) RATING: The average online review rating
b) BEST PRACTICES: Generating and responding to online feedback
c) BRAND CONSISTENCY: Controlling online profiles and keeping info (contact info, hours, etc.) up to date
The “survey” section of the social media “shop” shows details on each section, including explanation for why that metric is important and tips for improving those metric.
II) The SOCIAL RATINGS view (all reviews for a single location)
Luckily, SASSIE SSM includes links to respond quickly to ludicrously wrong reviews – like THIS ONE!