Archiving Clients; Training Material

By sassieblog | Uncategorized | 0 comment | 5 December, 2012 | 0

In this news:

• Archiving Clients
• Training Material

• Employee Spotlight

Archiving Clients

Is your system cluttered with Clients and Surveys that are no longer doing programs with you? If your system looks like a bad episode of “Hoarders”, don’t get buried alive in junk, let us clear the clutter for you!

We can archive the data from clients/surveys you want to clear from your system without permanently deleting them. If at some point the client returns, we can restore their data to your system. Just submit a tracker letting us know which clients and surveys you want archived and we’ll do the rest!

Training Material

Most of you already know that we have an entire site devoted to training material called CLASSIE, but did you know that CLASSIE provides you with much more than just training videos? Here’s what else you can find on CLASSIE:

Full SASSIE Training Manual
SASSIE 101 Manual (abridged version of the SASSIE Training Manual–teaches your staff the basics of SASSIE)
Form Certification Manual
ICR (Interactive Computer Response) and IVR (Interactive Voice Response) setup instructions
Documentation on SASSIE Reports
Location Importer Manual
Location Reorganization Wizard
TestCaster Manual
Modules Price Sheet
Client Promo slicks for ICR, IVR & TestCaster

You can access any of the documentation above by clicking the “Documentation” link in the upper right corner of CLASSIE:

In addition, there are a number of tests your staff can take to test their knowledge of a specific feature in SASSIE (which can be accessed by clicking the “Tests” link in the upper right corner of CLASSIE).

We’ve also added a (relatively) new training video on Setting Up Reporting, and will add new videos in the coming weeks/months, so continue checking CLASSIE for the latest in training videos/material!

As always, you can access the CLASSIE site from the support tracker dropdown on the main admin screen:

Employee Spotlight: Ben Nowak

Meet Ben Nowak, Business Manager

Ben has a BS in Finance from the University of Connecticut and has been working in Accounting and HR for over ten years. He has worked in multiple sectors including retail, healthcare and education.

Ben’s role at SurfMerchants will allow him to wear multiple hats, utilizing skills in accounting, budgeting, forecasting, benefits management and whatever other no-nonsense number-crunching needs to get done around here!

When he is not working, he’s a regular nomad, having visited over 10 countries including Nepal, New Zealand, and Thailand. He enjoys the food, meeting new people, and various outdoor activities such as climbing, caving, hiking and paddle boarding.

Best wishes,

Marisa Whalen

Public Relations Manager

SurfMerchants LLC

Find us on Facebook!

To access an archive of SASSIE News, visit our Blog!

Have articles or job postings you’d like us to put on our Facebook page?

Email them to our Public Relations Manager Marisa Whalen at marisaw@surfmerchants.com.

Need Emergency SASSIE Support?

Please visit http://status.sassieshop.com for the latest status updates and contact information.