Compare Mystery Shopping and Customer Satisfaction data for a true 360 degree view
0%
Compare Mystery Shopping and Customer Satisfaction data for a true 360 degree view
Compare Mystery Shopping and Customer Satisfaction data for a true 360 degree view
Left Brain (Mystery Shopping)
Left Brain (Mystery Shopping)
Mystery Shopping systematically delivers in-depth analysis from professionals who execute your specific scenarios and compare employee performance to corporate standards.
Right Brain (Customer Satisfaction)
Right Brain (Customer Satisfaction)
Customer Satisfaction Polling through IVR phone surveys and ICR web surveys delivers a large volume of feedback from actual customers with real-world experiences.
Combined
Combined
Reward Strengths & Address Weaknesses
Both methods enable you to trend areas at risk for low customer satisfaction and implement preventive measures such as training programs or employee incentives to correct and strengthen these areas.
Instant Feedback Response
Instant Feedback Response
Both methods can notify key people in your organization immediately when a customer requests contact or gives a specific response. This opportunity for timely reaction enhances your ability to recover from poor service as well as to reinforce positive experiences.
SASSIE’s ICR (Interactive Computer Response)
SASSIE’s ICR (Interactive Computer Response)
Adds C-SAT surveys, exit interviews and electronic comment cards to your array of services.
ICR Deluxe takes things even further, with the most in-demand options:
ICR Deluxe takes things even further, with the most in-demand options:
More Information
ICR Deluxe (Rebrandable Demo)
Customer Satisfaction + Mystery Shopping (Rebrandable Demo)
